Privacy Policy

Nova Bricks Privacy Policy

Effective Date: [14/05/2026]

1. Introduction

Nova Brick and Retail, trading as Nova Bricks, respects your privacy and is committed to protecting the personal information you share with us when using our website, contacting us, submitting an enquiry, using our brick calculator, or requesting an estimate or formal quote.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to your personal information.

For the purposes of this Privacy Policy, “Nova Bricks”, “we”, “us” and “our” refers to Nova Brick and Retail, trading as Nova Bricks.

2. Contact Details

You may contact us using the details below:

Nova Bricks

Physical Address: R50 Delmas Road, Grootfontein, Pretoria
Email: sales@novabrick.co.za
Phone: (012) 480-2120

Where required, privacy-related requests may be directed to the above email address.

3. Personal Information We Collect

We may collect the following personal information when you use our website:

  • Name and surname
  • Email address
  • Phone number
  • Contact number
  • Delivery address or project location
  • Message or enquiry details
  • Brick selection, wall measurements, delivery estimate information and quote request details
  • Information submitted through our contact forms or calculator forms
  • IP address, browser type, device information and website usage data
  • Cookie and tracking information, where applicable

4. How We Collect Personal Information

We collect personal information when you:

  • Submit a contact form
  • Use the brick calculator
  • Request a delivery estimate
  • Submit your details for a formal quote
  • Contact us by phone, email or website form
  • Browse our website
  • Interact with our online content or linked social media pages

5. Why We Use Your Personal Information

We use your personal information for the following purposes:

  • To respond to your enquiries
  • To prepare estimates, quotes or delivery-related information
  • To communicate with you about products, pricing, delivery or availability
  • To process requests submitted through the website
  • To improve our website, products, services and customer experience
  • To maintain website security and prevent misuse
  • To comply with legal, accounting, tax or administrative requirements
  • To send marketing communication, where you have consented or where permitted by law

6. Brick Calculator and Estimate Requests

Our website includes a brick calculator that allows users to estimate brick quantities, costs and delivery-related information. The calculator provides an estimate only and may not represent a final price, final quantity, final delivery charge or confirmed order.

When you submit your details through the calculator, we may use your information to contact you, verify your requirements and provide a formal quote.

7. Legal Basis for Processing

We process personal information where:

  • You have given consent
  • Processing is necessary to respond to your enquiry or quote request
  • Processing is necessary for a contract or steps before entering into a contract
  • Processing is required by law
  • Processing is necessary for our legitimate business interests, such as improving our website, responding to enquiries and maintaining records

8. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary, including:

  • Website hosting, maintenance and development service providers
  • Email, form, CRM or communication service providers
  • Delivery or logistics providers, where delivery information is required
  • Accounting, legal or administrative service providers
  • Analytics and marketing platforms, where applicable
  • Regulatory authorities, where required by law

Any third party that processes personal information on our behalf is expected to protect that information and use it only for the purpose for which it was shared.

9. Website Analytics and Marketing Tools

We may use analytics, pixels, cookies or similar technologies to understand how visitors use our website, improve website performance and support marketing activities.

This may include third-party tools such as Google Analytics, Meta/Facebook Pixel, or similar platforms, where installed on the website. These tools may collect information such as browser data, pages visited, device information and interaction data.

For more information, please refer to our Cookie Policy.

10. Direct Marketing

We may send you marketing communication if:

  • You have consented to receive it;
  • You are an existing customer and the communication relates to similar products or services; or
  • We are otherwise permitted to do so under applicable law.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe method provided in the communication, where applicable.

11. Storage and Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Quote requests, customer correspondence and transaction-related records may be retained for operational, accounting, legal or administrative purposes.

12. Security of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

However, no website, email system or electronic transmission is completely secure. Users submit information through the website at their own risk.

13. Your Rights

Under applicable South African data protection law, you may have the right to:

  • Request access to your personal information
  • Ask us to correct or update your personal information
  • Ask us to delete personal information, where legally permitted
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator

The Information Regulator allows complaints where a person believes their personal information has been processed in a way that violates POPIA.

14. Children’s Privacy

Our website is not intended to collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

15. Links to Third-Party Websites

Our website may contain links to third-party websites, social media platforms or partner websites. We are not responsible for the privacy practices, content or security of third-party websites.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

17. Contact Us

For privacy-related questions, requests or complaints, please contact:

Nova Bricks
Email: sales@novabrick.co.za
Phone: (012) 480-2120
Address: R50 Delmas Road, Grootfontein, Pretoria

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